STEP 1
Activate Your Kit
LOGIN TO YOUR PET PORTAL
Create a new account or login to your Pet Portal where all your tests and pet health history are stored.
ADD A PET
You can add any number of pets to your Pet Portal and see all their records in one place.
ACTIVATE YOUR KIT
Enter the unique code found inside your kit and answer the pre-collection questions to get started.
step 2
Collect Sample
READ THE INSTRUCTIONS
Our easy-to-follow instructions outline how to collect your pet’s specimen and prepare it for test processing
GATHER COLLECTION TOOLS
Gather the tools provided in your kit and take your pet to a comfortable place to collect the sample.
GET HELP
Having trouble collecting your sample? Consult our learning resources or contact support@petlio.com.
step 3
Mail Your Sample
PREPARE YOUR SAMPLE FOR TRANSPORT
Ensure the sample is packaged securely for the return journey to our lab as outlined in the instructions.
SCHEDULE A PICKUP
Book a time for your sample to be picked up at your home or drop it off at the nearest collection point.
COURIER PICKUP
Store your sample in a cool location until it is ready for handoff to our courier partners.
step 4
Care for Your Pet
GET RESULTS BY EMAIL
Petlio will notify you by email when your results are ready and post them to your Pet Portal.
SHARE WITH YOUR VET
All our screening results are designed to be shared with your vet so they can provide any necessary follow-up.
RE-TEST
Most veterinarians recommend testing your pet every 6-12 months, depending on their age
COLLECTION KITS
frequently Asked questions
Answers to the most common questions about our collection kits for both dog and cat parents.
Are these tests accurate?
Taking a scientific approach to your pet’s health is extremely important to us. Laboratories performing Petlio tests utilize routine testing procedures and standardized testing equipment. A veterinarian oversees a team of experienced laboratory technicians allowing Petlio to deliver accurate and reliable results.
Is this a vet accepted test?
Yes. All our tests are designed by veterinarians to meet the standards veterinarians expect of a reference laboratory. Veterinarians will easily understand our testing methods and can use our results to help form a diagnosis for your pet.
What do my results mean?
Our reports are designed to be explainable and easily understood even by someone who does not have veterinary training. Petlio’s Resource library also contains general information about each item being tested and its range of possible results.
Please note that Petlio customer support cannot provide pet-specific medical advice, interpret test results, or provide treatment out of respect for the veterinary-client-patient relationship (VCPR). We encourage to to review your pet’s results with your veterinarian, or a virtual veterinarian, who will be happy to answer any specific medical questions you have.
I'm having a pet health emergency, what do I do?
Petlio collection kits are not intended for pet health emergencies where animals require immediate, in-person veterinary care.
DO NOT PROCEED WITH TEST ACTIVATION. Please take your pet to the nearest veterinary hospital and seek immediate in-person veterinary care.
Please visit the
College of Veterinarians of Ontario
and select veterinary practices and utilize the options to search for veterinary hospitals or emergency veterinary clinics.
You can always use your test at a later time, or email us at support@petlio.com if you need help finding your nearest veterinary hospital.
